Service Terms | Dispute.ae

1. Nature of the service

Dispute.ae supplies administrative document and communication support. Depending on the accepted stage, the service may include a record inventory, factual chronology, document index, missing-information list, official-source information, client-approved factual communications, follow-up tracking and a communications log.

Dispute.ae is not a law firm or legal consultancy. It does not provide legal advice or opinions, determine rights or remedies, draft pleadings, contracts or legal notices, negotiate legal rights, or represent a client before an authority, court or tribunal.

2. Payment, outline and acceptance

The initial outline and the fit call are free and do not create an engagement. Within two business days of receiving the outline, Dispute.ae will either send a written scope and total fee for the first paid stage — the Buyer / developer review (AED 2,000 + VAT), the Tenant rental-file review (AED 1,499 + VAT) or the Landlord pre-eviction intervention (AED 1,999 + VAT) — or decline the matter. The stage is paid at checkout after the client accepts the written scope, and begins when payment is confirmed.

Dispute.ae declines where the matter falls outside the administrative scope in clause 1; where the property is outside the UAE; where the matter is already before a court, committee or tribunal in a way that makes administrative support unsuitable; where the client needs legal advice, representation or a drafted legal notice; or where the outline is incomplete and is not completed within seven days of a written request.

A payment received for a matter Dispute.ae then declines, or for a matter the client withdraws in writing before work begins, is refunded in full — the professional fee and the VAT charged on it — to the original payment method, without deduction, within ten business days. No request is needed.

Once acceptance is confirmed, the fee for that stage is earned and the Refund Policy applies. Each stage is separate. Completion of a review does not oblige Dispute.ae to offer, or the client to buy, coordination or intervention.

3. Client responsibilities

The client must provide accurate and complete information, identify known deadlines, preserve original records, supply evidence lawfully, approve factual communications and respond to reasonable record requests. The client remains responsible for legal advice, official filings, notices and procedural deadlines.

4. Conflict and one-side rule

Dispute.ae acts for one side only in a matter. It may decline or stop work where a conflict exists, the service is outside scope, essential authority or records are missing, the client requests misleading or unlawful action, or licensed work is required immediately.

5. Fees and payment

The applicable professional fee and VAT are shown before payment. Third-party charges are separate unless expressly included. Work outside scope requires a written scope change and fee before it begins.

6. Communications

Where communication with another party is included, Dispute.ae sends only client-approved factual communications within the written scope. It records the send date, channel and response. It does not guarantee delivery, acknowledgement, cooperation, agreement or resolution.

7. Delivery and client delay

The written scope states the outputs and delivery date or service period. If the client supplies records late, withholds an approval, changes the objective or requests a pause, Dispute.ae may confirm a revised scope or date in writing.

8. Developer coordination refund

The AED 10,000 service-delivery refund described in the Refund Policy applies only to the AED 18,000 developer coordination professional fee and only to delivery of the four named outputs. The Refund Policy forms part of these terms.

9. Third-party and public-body decisions

Dispute.ae does not control a developer, landlord, tenant, bank, property manager, expert, authority, court, tribunal or legal professional. No service fee purchases or guarantees their response, acceptance, decision, payment or result.

10. Information and confidentiality

Matter information is handled for the accepted service and in accordance with the Privacy Notice. The client must use the secure intake for requested records and must not send card-security data through forms or messages.

11. Suspension or termination

Dispute.ae may pause or end the service for non-payment, abusive conduct, conflict, unlawful instruction, security risk, missing essential authority or a material client breach. The written closing record will identify completed outputs and any applicable payment or refund position.

12. Complaints

Use the Complaints page or email [email protected]. Nothing in these terms limits a mandatory consumer right or remedy.

13. Governing framework

These terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Any mandatory jurisdiction or consumer right remains unaffected.

Service terms.