PROCESS · SCOPE · HANDOFF
Dispute.ae receives client-supplied records, inventories the file, builds a dated factual chronology, identifies missing information and prepares an administrative handoff. Each stage has a written scope. The process does not provide legal advice, legal drafting, negotiation of legal rights or representation.
From first contact to an organised file
01
Choose the correct service route
The buyer/developer route is for property buyers. The rental route is for tenants and for landlords seeking the defined landlord intervention. Legal notice drafting, termination or possession strategy, RDC filing, representation and enforcement are referred to a law firm. Choosing a route does not decide jurisdiction or legal entitlement; it only identifies the relevant Dispute.ae workflow.
Go to Developer Disputes or Rental Disputes.
02
Send a short outline — free
The outline covers the parties, the general issue, the records available and any deadline visible to the client. We use it to decide, within two business days, whether the requested administrative service is within scope, whether a conflict or capacity issue prevents acceptance, and whether an urgent external handoff is needed. If the matter fits, we send the written scope and total fee; the paid stage begins when you accept and pay. A free fit call is available for anyone who wants to talk first; it is not a legal consultation, document review or engagement. Do not send a full file before the intake route is confirmed.
03
Receive and inventory the records
After the applicable checks and acceptance of the paid review, the client uses the designated intake to submit records. We assign consistent file names, record what was received and separate duplicates from distinct versions. We do not alter source documents or fill a gap with an assumption.
The inventory identifies the agreement, amendments, payments, notices, official records, correspondence and issue-specific material present in the file.
04
Build the factual chronology and document index
Events are placed in date order using the supplied record. Each material event is connected to its source document. Where dates, amounts, names or versions conflict, the inconsistency is flagged rather than resolved through a legal or factual conclusion.
The chronology records what the material states. It does not determine breach, liability, entitlement, credibility or prospects.
05
List missing records and questions
We create a missing-record and outstanding-information list. It may identify an absent amendment, an incomplete message thread, an unverified status statement, a missing receipt or a date that needs confirmation. The list is administrative and does not tell the client what evidence is legally sufficient.
06
Confirm the client-stated objective
The file records what the client says they want to achieve and which factual questions remain open. Dispute.ae does not convert that objective into a legal demand, decide whether it is available as a remedy or advise on negotiation strategy.
07
Close, coordinate or hand off
At the end of the review, the organised file can be retained by the client, used to obtain independent licensed legal advice, or move to a separately offered administrative coordination stage. No later stage is automatic.
If coordination is accepted, the signed scope identifies the factual communications, follow-up schedule, logs and delivery date. Client approval is required for outbound factual content. Dispute.ae does not issue legal notices, take a legal position, negotiate legal rights or represent the client.
When licensed legal work is needed
When to hand off
A matter should be taken promptly to an appropriately licensed UAE lawyer or legal consultant when the client needs legal advice, an opinion on rights or remedies, drafting of a legal notice or pleading, advice on a deadline, negotiation of legal rights, or representation before a body.
The organised file
Dispute.ae can provide the organised factual file to the client or, with the client’s authority, to the independently engaged licensed adviser. That adviser performs their own review and is not bound by the organisation or route information in our file.
Submit only through the designated intake
The initial contact form is for a short outline. Do not place passports, bank records, full contracts or an entire correspondence archive in a general message. After the checks are complete, use the designated upload route and follow the file instructions supplied.
Read the Privacy Policy. Existing clients should use Existing Case Update and include their matter reference.
The tangible administrative outputs
Depending on the signed stage, the client receives some or all of:
a document inventory;
a dated factual chronology;
a document index;
a missing-record and outstanding-information list;
a record of the client-stated objective;
an authorised administrative communication log; and
an organised factual file for independent licensed legal review.
The scope and delivery date appear in the engagement record. A response or result from another party, authority, court or tribunal is never an administrative deliverable.
The first paid stage ends with three documents built only from what the client supplies: a dated chronology, a document index and a list of what is still missing. Every name, date and amount below is invented to show the shape of the work.
| Date | Event | Source document | Amount | Position | Follow-up |
|---|---|---|---|---|---|
| 14 Jan 2026 | Tenancy renewed for twelve months; deposit carried over from the first year. | D-01, D-02 | AED 6,000 (deposit) | Agreed | — |
| 02 Jun 2026 | Tenant gives written notice that the tenancy will not be renewed. | D-06 (email) | — | Agreed | — |
| 30 Jun 2026 | Move-out inspection attended by the tenant and a management representative. | D-04 (photos) | — | Disputed | Signed inspection report not in the file (M-01) |
| 01 Jul 2026 | Keys and access cards returned; handover receipt issued. | D-05 | — | Agreed | — |
| 08 Jul 2026 | Tenant requests return of the deposit and supplies account details. | D-06 | AED 6,000 | Agreed | Proof of the account details sent not in the file (M-03) |
| 15 Jul 2026 | Management replies proposing deductions for repainting and a cleaning charge. | D-07 | AED 2,350 (proposed deductions) | Disputed | No invoices attached (M-02) |
| 22 Jul 2026 | Tenant asks for the invoices and the inspection report. | D-06 | — | Agreed | — |
| 05 Aug 2026 | No reply received by this date. | D-06 (thread ends) | — | Open | Recorded as a fact only |
| Ref | Document | Date | Provided by | Note |
|---|---|---|---|---|
| D-01 | Tenancy contract and Ejari certificate | 14 Jan 2026 | Client | Clause 9 (reinstatement) referenced in D-07 |
| D-02 | Deposit receipt | 15 Jan 2025 | Client | Original deposit, carried over at renewal |
| D-03 | Move-in inspection report | 15 Jan 2025 | Client | Signed by both parties |
| D-04 | Move-out photographs (24 files) | 30 Jun 2026 | Client | Original files with dates kept |
| D-05 | Handover receipt for keys and access cards | 01 Jul 2026 | Client | Issued by management |
| D-06 | Email thread with the management company (11 messages) | 02 Jun – 22 Jul 2026 | Client | Complete thread, headers kept |
| D-07 | Management's list of proposed deductions | 15 Jul 2026 | Client | No invoices or quotations attached |
Client-stated objective: an itemised reconciliation of the deposit and a dated written response from the management company. Recorded as stated; the file does not decide whether any deduction is lawful.
Illustrative sample — not a client case. Names, dates and amounts are invented. A real file summary is built only from the records the client provides and records what those documents show; it does not give legal advice or determine the outcome.
Choose the file you need organised. Developer Disputes · Rental Disputes · Fees · Request a fit call · Start buyer review · Start tenant review
The service boundary applies at every stage