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Privacy Policy

Privacy notice.

This notice explains how Cendale Documents Clearing Services FZCO, operating the Dispute.ae service, handles personal information received through the website and during an administrative property-dispute matter.

Contact: [email protected] · +971 4 546 6446

Registered office: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

Information we collect

Depending on the route used, we may collect:

  • identity and contact information;
  • information about the buyer, tenant, landlord, developer, property, project or tenancy;
  • contracts, notices, registration or Ejari records, payment evidence and communications supplied for the matter;
  • authority documents where a representative acts for another person or company;
  • service, invoice and payment-status records, excluding full card-security data handled by the payment provider;
  • account, security and access logs; and
  • cookie and website-use data permitted by the user’s settings.

Why we use it

We use information to route enquiries, perform conflict and service-fit checks, supply the accepted administrative service, communicate with the client and authorised recipients, maintain the matter record, issue invoices and confirmations, secure the website, respond to complaints and comply with applicable legal and regulatory obligations.

Who receives information

Information may be shared only as required for the service or a legal obligation, including with:

  • staff and authorised contractors who need it for the matter;
  • payment, hosting, security, communications and document-storage providers;
  • a developer, landlord, tenant, property manager or other recipient authorised within the accepted scope;
  • a lawyer, legal consultant, expert, translator or service provider separately instructed or approved by the client; and
  • a competent authority where disclosure is required by law or a valid official request.

We do not sell matter records or use confidential case documents for advertising.

Storage and security

Complete records must be submitted through the designated secure intake, not the general contact form. Access is limited according to role and operational need. We use reasonable technical and organisational measures, but no internet transmission or storage system can be described as risk-free.

Retention

We retain information for the period needed to provide the service, maintain the transaction and matter record, address complaints, meet accounting or legal obligations and resolve disputes. When information is no longer required, it is deleted, anonymised or securely restricted in accordance with the applicable record schedule.

International providers

Some service providers may process information outside the UAE. Where that occurs, Dispute.ae uses the contractual, technical or other safeguards required for the transfer and limits the information to the service purpose.

Your requests

Subject to applicable law and any required identity check, a person may ask about the personal information held about them, request correction of inaccurate information, raise an objection or complaint, or request deletion where no overriding retention requirement applies.

Send a privacy request to [email protected] with “Privacy request” in the subject. Do not include a passport copy in the first email. We will explain the secure identity-verification step if it is required.

Other people’s information

Only submit another person’s information where it is relevant to the matter and you have a lawful basis or authority to provide it. Do not upload unrelated private conversations or records merely because they appear in the same device or folder.

Service entity