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Complaints / Issue Resolution

Complaints and corrections.

Use this page to raise a concern about Dispute.ae’s administrative service, billing, privacy handling, accessibility or staff conduct, or to report a factual or source error in a published page.

Service complaint

Email [email protected] with:

  • your full name;
  • the matter or order reference, if applicable;
  • the date of the event;
  • a concise description of what happened;
  • the relevant email, invoice or page; and
  • the resolution you are requesting.

Do not send full payment-card details, online-banking credentials, one-time passcodes or unrelated confidential records.

We will acknowledge the complaint within one business day, assign it to a person not directly responsible for the complained-of action where practicable, and provide the response in writing. If further information is required, the request will identify exactly what is needed.

Raising a complaint does not limit a mandatory consumer right or remedy available under applicable law.

Editorial or source correction

Send the page URL, exact sentence, proposed correction and the official or otherwise authoritative source supporting the change. We will check the cited source and the current page version.

Material corrections that change the meaning of a route, fee, procedure or legal proposition will be recorded in a dated revision note. Minor spelling, formatting or broken-link corrections may be made without a public revision note.

Not a dispute-filing channel

This page does not submit a DLD, RERA, RDC, court, arbitration, police or other official complaint. It also does not serve a notice or preserve a legal deadline.