Refund Policy
This policy explains the automatic refund that applies before a matter is accepted, the stated service-delivery refund for the Administrative Document Coordination Mandate, and how to raise a request.
Refund summary
Fit call
No fee
First paid stage
AED 2,000 · 1,499 · 1,999 + VAT
Mandate
AED 18,000 + VAT
Before acceptance — all routes
No fee is taken for the outline or the fit call. A first-stage fee is paid only after the client accepts the written scope. If Dispute.ae cannot begin the accepted stage, or the client withdraws in writing before work begins, the full fee and VAT are refunded to the original payment method within ten business days. No request is needed. Card issuers can take a further five to ten business days to show the credit.
Developer coordination service-delivery refund
AED 10,000 of the AED 18,000 professional fee, plus the corresponding VAT charged on that amount, is refundable if Dispute.ae does not deliver all four outputs listed in the signed scope—the factual chronology, document index, missing-record list and communications log—by the agreed delivery date, subject to any written extension caused by client delay or an agreed scope change.
Eligibility depends only on delivery of those administrative outputs. It is not linked to any reply, settlement, payment, decision, recovery or other result from a developer, landlord, tenant, authority, court or tribunal. Dispute.ae does not assess legal prospects or promise a dispute outcome.
Written extensions
The delivery date changes only where the client and Dispute.ae record the extension and reason in writing. A revised date may follow late client records, a client-requested pause or an agreed change of scope.
Requesting the refund
Email [email protected] with “Refund request”, the order number, client name, agreed delivery date and the output you believe was not delivered. Do not send payment-card information or unrelated confidential records. We will acknowledge the request within one business day and give the decision and payment step in writing.
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