Privacy is part of the desk, not an afterthought.

This policy explains what information we collect, why we collect it, how documents and payment information are handled, and how you can contact us about your data.

1. Who this applies to

This applies to anyone visiting the dispute.ae website, anyone requesting a free call, clients who pay for a case review, clients whose cases are accepted for engagement, and anyone whose information is shared as part of a property case.

2. What we collect

We may collect identifying details such as name, email, phone number, billing information, property and development details, contract and payment records, developer and broker messages, notices, uploads, and short factual summaries you give us through the site or while we handle your case.

We may also collect technical information such as IP address, browser details, device data, and limited cookie data — for security, site operation, and service administration.

3. Why we collect it

We collect information to triage new enquiries, arrange free calls, run case reviews, decide whether to take an engagement, handle accepted cases, issue receipts and invoices, keep records, prevent misuse of the site, and respond to support, notice, or complaint requests.

4. Uploads and documents

Uploads may include contracts, notices, payment records, screenshots, broker messages, developer emails, and other supporting papers. They are used for review, file organisation, and case handling. Some of them may contain information about other people where that’s part of the case.

5. Payment information

Secure card payments are processed through a payment system designed for it. We do not store full card numbers or full card security codes. We may keep payment confirmations, partial card references, billing identity details, and receipt records.

6. Keeping, sharing, and your rights

We keep your information for as long as we reasonably need to review, handle, support, account for, defend, or close your case — and longer where the law, regulation, or a legitimate record requirement makes that necessary.

We may share information with service providers, payment processors, or relevant professional parties only where it’s reasonably needed for the site, the payment route, the review, or the case handling. You can contact us to ask about access, correction, or other lawful handling of your information.

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